Around the holidays we see an increase in "missed" scans by the postal service. These are packages that are picked up and are not scanned at our nearby sort facility. We've seen packages go point to point without being scanned, but most often a package will be scanned when it arrives at a new sort facility in route to it's final destination.
No problem, please just shoot an email to firstname.lastname@example.org. We will reply with your tracking number and most likely an update on your order's whereabouts.